Refund & Cancellation Policy

Our Commitment to You

At Traveling Turtle LLC, we’re passionate about creating transformative experiences that bring couples closer through adventure. We understand that life happens, and sometimes plans need to change. This policy is designed to be fair to both our clients and our business, as we often make non-refundable commitments to vendors on your behalf.

Customized Travel Packages & Vacation Experiences

Deposits & Payment Terms

Cancellation Policy for Travel Packages

Cancellation Timing	Refund Amount
More than 90 days before departure	Deposit non-refundable. Payments beyond deposit refunded minus $250 admin fee and vendor costs
61-90 days before departure	50% of total package cost retained. Remaining 50% refunded minus vendor costs
31-60 days before departure	75% of total package cost retained. Remaining 25% refunded minus vendor costs
30 days or less before departure	No refund available

Changes & Modifications

Date Changes:

• First change: $150 per person administrative fee
• Subsequent changes: $250 per person administrative fee plus any price differences
• Must be requested at least 60 days before original departure date

Package Modifications:

• Changes to accommodations, activities, or destinations: Subject to availability and price differences
• Modification fee: $100 per change request
• No modifications accepted within 30 days of departure

Traveler Name Changes:

• $150 per person administrative fee
• Must be done at least 45 days prior to departure

Reconnecting Through Adventure – Couples Retreat (McCall, Idaho)

Investment & Payment

Retreat Cancellation Policy

Cancellation Timing	Refund Amount
More than 90 days before retreat	Deposit non-refundable. Payments beyond deposit refunded minus $200 admin fee
61-90 days before retreat	50% of total retreat cost retained. Remaining 50% refunded
31-60 days before retreat	75% of total retreat cost retained. Remaining 25% refunded
30 days or less before retreat	No refund available. May transfer spot to another couple for $250 transfer fee

Retreat Modifications

Date Changes: Transfer to a different retreat date (if available) up to 60 days before your scheduled retreat for a $300 per couple transfer fee.

Special Circumstances

Force Majeure & Unforeseen Events

If Traveling Turtle LLC must cancel or significantly modify your experience due to circumstances beyond our control (natural disasters, civil unrest, government travel restrictions, venue closures, etc.):

• We will work with you to reschedule at no additional cost
• OR provide a credit for 100% of amounts paid toward a future experience (valid for 24 months)
• OR refund any recoverable costs from vendors minus our administrative fees

We are NOT responsible for:

• Vendor bankruptcies or closures
• Travel delays or cancellations by airlines or other carriers
• Acts of nature, terrorism, or government actions
• Personal emergencies or illness (we strongly recommend travel insurance)

Medical Emergencies

We understand that medical emergencies are unpredictable:

• Documentation from a licensed physician may be required
• Refunds processed on a case-by-case basis
• We will work to recover costs from vendors and refund what is recoverable

Military Deployment

Active military personnel called to duty:

• Full refund minus any non-refundable vendor costs
• Military orders documentation required
• Alternative: Hold credit for future travel (valid 24 months)

Additional Important Information

Refund Processing

Timeline:

• Approved refunds processed within 14-21 business days of cancellation
• Refunds issued to original payment method
• Vendor refunds may take additional time depending on their policies

Documentation:

• All cancellation requests must be submitted in writing via email to: travelingturtlellc@gmail.com
• Cancellation date determined by when we receive written notice

No-Show Policy

If you fail to show up for your scheduled departure or retreat without prior cancellation:

• No refund will be provided
• No credit will be issued
• All payments are forfeited

Behavior & Conduct

Traveling Turtle LLC reserves the right to remove any participant whose behavior:

• Endangers themselves or others
• Disrupts the experience for other participants
• Violates local laws or regulations
• Is deemed inappropriate by retreat leaders or tour guides

In such cases: No refund provided. Participant responsible for their own return travel arrangements and costs.

Disputes & Resolution

We’re committed to making things right. If you have concerns about your experience:

1. Contact us first: Email travelingturtlellc@gmail.com or call 208-614-0590
2. We’ll work with you: We’re committed to finding reasonable solutions
3. Good faith efforts: We’ll make every reasonable effort to address legitimate concerns

Our Philosophy

At Traveling Turtle LLC, we believe that “the couples who play together, stay together—and have way more fun doing it.”

We’ve created these policies not to be restrictive, but to protect both our clients’ investments and our ability to continue creating transformative experiences.

We commit significant resources—both time and money—to planning your perfect adventure. When you book with us, we’re immediately making commitments to vendors, securing reservations, and customizing your experience. These policies ensure we can continue to provide the high-quality, personalized service you deserve.